FAQ

Frequently Asked Questions

What does "It Doesn't Feel Great." mean?

The message is intentionally open to interpretation. Whether it reflects your thoughts on current events, everyday life, or something entirely personal, the meaning is yours to define.


Is the design embroidered?

Yes. The front text and side flag are professionally embroidered for a clean, durable finish that's built to last.


What type of hat is it?

The Original IDFG Cap is a structured, six-panel snapback featuring a flat brim, green underbrim, and adjustable snap closure. One size fits most adults.


What is the hat made from?

  • 80% Acrylic / 20% Wool
  • Green Camo: 60% Cotton / 40% Polyester
  • Structured six-panel construction
  • Premium embroidery
  • Adjustable snapback closure

How long does shipping take?

Every hat is made to order.

  • Production: Typically 2–5 business days
  • Shipping: Typically 3–7 business days within the United States

You'll receive tracking information by email as soon as your order ships.


Where do you ship?

We currently ship throughout the United States. We hope to expand to additional countries in the future.


Can I return my order?

Because each hat is made to order, we cannot accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery, and we'll make it right.


Can I cancel or change my order?

Orders enter production quickly. If you need to make a change or cancel an order, contact us as soon as possible. While we can't guarantee changes after production begins, we'll do everything we can to help.


How should I clean my hat?

To keep your cap looking its best:

  • Spot clean with mild soap and water
  • Air dry only
  • Do not machine wash
  • Do not place in a dryer

What does the inverted American flag represent?

Historically, an inverted American flag has been used as a symbol of distress. On this hat, it is included as a symbolic design element. Like the message on the front, its meaning is left to the individual wearing it.


Is this an officially licensed product?

No. IDFG Gear is an independent apparel brand. This product is not affiliated with, endorsed by, or sponsored by any political organization, campaign, or government agency.


Is my payment information secure?

Yes. All payments are processed through Shopify's secure checkout using industry-standard encryption. We never store your credit card information.


How can I contact customer support?

We're happy to help.

Email: support@idfggear.com

We typically respond within 1–2 business days.