Refund policy

Return & Refund Policy

Returns

We want you to be satisfied with your purchase.

Because IDFG Gear products are made to order specifically for you, we do not accept returns or exchanges for:

Change of mind or buyer's remorse
Incorrect size, color, or product selection
Normal wear and tear

Please review your order carefully before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.

Email support@idfggear.com and include:

Your order number
A brief description of the issue
Clear photos showing the problem

If the issue is confirmed, we'll provide an appropriate resolution, which may include a replacement or refund at no additional cost.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible. Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned because the shipping address provided was incorrect or incomplete, additional shipping charges may apply to have the order reshipped.

Unclaimed Packages

Packages that are not claimed and are returned to the fulfillment facility may require an additional shipping charge before they can be reshipped.

Please contact support@idfggear.com if you believe your package has been returned as unclaimed.

Order Changes & Cancellations

Orders may enter production shortly after they're placed. Once production has begun, we may be unable to cancel an order or make changes.

If you need to change or cancel an order, contact support@idfggear.com as soon as possible. We'll do our best to help, but changes and cancellations cannot be guaranteed.

Refunds

If a refund is approved, it will be issued to the original payment method. Your financial institution may require additional processing time before the refund appears in your account.